F . A . Q
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Please read questions bellow and if you can not find your answer, please send us your question, we will answer you as soon as possible.
F.A.Qs
Once your order is shipped, you will receive an email with a tracking number. You can use the tracking number to check the status of your delivery.
Once an order is processed, we are unable to make changes. If you need to cancel, please contact us immediately, and we will do our best to assist before it ships.
Yes. We ship to:
North America: United States, Canada, Mexico
Europe: United Kingdom, Germany, France, Italy, Spain, Netherlands, etc.
Asia & Oceania: China, Japan, South Korea, Australia, New Zealand, etc.
- Other regions: Middle East, South America, Africa (subject to shipping restrictions)
If your country is not listed or supported, please contact us before placing an order.
To keep your lights looking great, we recommend gently dusting them regularly with a soft cloth. For chandeliers or fixtures with crystals, use a non-abrasive cleaner. Refer to the product manual for specific care instructions.
Once your order is processed, the shipping address cannot be changed. Please double-check your shipping details before confirming the order.
If you receive a damaged or defective item, please contact us within 7 days of delivery, and we will arrange for a replacement or refund.
Yes, we are committed to sustainability and offer products that are designed with eco-friendly materials.